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Ordering FAQ

 

What is back order?


Back order means a product we normally have in stock is temporarily sold out and will be back very soon. We offer back ordering to cut down on panic buying culture with limited restocks. You can reserve an out of stock product at your leisure and never worry about missing a restock sale. Orders that contain a back order item will not ship until the item is back in stock.


What is pre order?


A pre order item means a product coming soon that you can order now to guarantee you will get one. Orders that contain a pre order item will not ship until the item is in stock.



Do you ship internationally?

Yes, to every country. Due to the contents of our products and COVID international orders may experience additional shipping delays until further notice. 


What is Sezzle?


Sezzle is a payment program where you can buy now and split the cost into 4 payments for your purchase. 


Do you accept returns?


No, for health/safety reasons and the additional threat of COVID we are not able to accept returns. If you would like to "return" please contact customer care for assistance.

 

Can I cancel my order?

No. Once your order is placed, it cannot be cancelled. 
No exceptions will be made.

We are happy to make changes to your order with the exception of shipping speed as long as it has not been marked fulfilled. Please contact customer care for assistance. 

 

How fast is processing/ shipping?

Due to our increased demand and COVID-19 related delays your order may take up to 2 weeks to process. When you place your order, your product is guaranteed. 

Please keep in mind that shipping is separate from processing/fulfilling. For example, if you place an order and select Priority Shipping, the shipping is priority. Your order WILL NOT receive Priority before other orders. We fulfill in the order that they are received.

Once we fulfill your order it will ship with USPS as Priority Mail. Once the post office receives it, they will get it to you in 1-4 business days depending on your location and any delays they may be having.


We offer several shipping options for you to choose from. After your order ships you can expect it to arrive within 3-5 days if in the USA. 7-21 days if International. These shipping times may be affected due to COVID. If you have any questions about your order please email customercare@heauxcosmetics.com 


When will I hear back from customer service?
Customer service is available 24 hours a day(by email ONLY at this time).
Please allow 1-3 business days for a reply.

 

Do you offer discounts?
Yes! Be sure to subscribe to our email list for discounts and other Heaux Inc. updates and follow us on Tiktok, YouTube and Instagram for even more! Shipping is always free on continental US orders over $50.00


I am an influencer and I would like to promote your products
We do not do collaborations at this time, but be sure to tag us in your videos and pictures of your order, so we can share your post!