We are experiencing shipping delays on our Secret Weapons, everything else is shipping as usual

Ordering FAQ

 


What is back order?


Back order means a product we normally have in stock is temporarily sold out and will be back very soon. We offer back ordering to cut down on panic buying culture with limited restocks. You can reserve an out of stock product at your leisure and never worry about missing a restock sale. Orders that contain a back order item will not ship until the item is back in stock.


What is pre order?


A pre order item means a product coming soon that you can order now to guarantee you will get one. Orders that contain a pre order item will not ship until the item is in stock.



Do you ship internationally?

Yes, to every country.


What is Sezzle?


Sezzle is a payment program where you can buy now and make 4 payments on your purchase. Your order will ship immediately. 


Do you accept returns?


Due to COVID for health and safety reasons we are not accepting returns.

 

Can I cancel my order?

Once your order is placed, it cannot be cancelled. No exceptions will be made.


How fast is processing/ shipping?

Due to our increased demand and COVID-19 related delays your order may take up to 2 weeks to process. When you place your order, your product is guaranteed. 

Please keep in mind that shipping is separate from processing/fulfilling. For example, if you place an order and select Priority Shipping, the shipping is priority. Your order WILL NOT receive Priority before other orders. We fulfill in the order that they are received.

Once we fulfill your order it will ship with USPS as Priority Mail. Once the post office receives it, they will get it to you in 1-4 business days depending on your location and any delays they may be having.


We offer several shipping options for you to choose from. After your order ships you can expect it to arrive within 3-5 days if in the USA. 7-21 days if International. These shipping times may be affected due to COVID. If you have any questions about your order please email customercare@heauxcosmetics.com 


When will I hear back from customer service?


Our team operates M-F 9am-5pm PST. You should receive a response to your inquiry within 24 hours if sent on a business day. 


Do you offer discounts?


Yes! Be sure to sign up for our email list to be notified of our discounts. Shipping is always free on USA orders over $50



I am an influencer, I would like to promote your products


Great! Sign up for our affiliate program here and make 10% of every sale by posting your custom link.