We are experiencing shipping delays on our Secret Weapons, everything else is shipping as usual

FAQ

What is the definition of Sexproof?

Our Sexproof products are long wearing formulas to withstand moderate friction and bodily secretions including saliva, tears and others. Depending on the type of sex you have, durability may vary. But even pornstars agree our products are Sexproof!

 

Is it also Waterproof?

Yes

 

Which products are Sexproof?

Everything in the Sexproof Collection

 

Are your products tested on animals?

Nope our products are cruelty free and always will be.

 

I am not a heaux, can I still buy?

Of course. Enjoy!

 

Do they work?

If you use as directed, 100% yes

 

Why does my Liquid Finesse/Habitue Provacateur smell off?

Our LF/HP products have a slight scent to them as they are pheromones. To keep the efficacy and quality of our products we do not add fragrance. If you receive your order and it has an off scent, that is completely normal. Once applied as directed, the smell will dissipate in 20-45 mins.

 

Return Policy:  Returns are only applicable for defective or damaged goods ONLY. We will only issue a refund to the original form of payment used at the point of purchase. Original shipping charges are nonrefundable.

 Cancellation Policy: Once your order is placed, it cannot be cancelled. No exceptions.

Do you offer makeup artist pro discounts?

At this time, we do not

 

How much is shipping?

 

All shipping rates will vary depending on a few different factors, some of which include:

  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

 

How do I track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email*.

*Due to our increased demand (thank you TikTok!) and COVID-19 please allow up to 2 weeks for your tracking numbers to populate.


If you don't see the email in your inbox try checking your spam folder or add heauxcosmetics@gmail.com and info@heauxcosmetics.com to your safe sender’s list.

Our makeup is manufactured in Los Angeles with no imported ingredients.

How long does processing take?

Due to our increased demand and COVID-19 related delays your order may take up to 2 weeks to process. When you place your order, your product is guaranteed. 

Please keep in mind that shipping is separate from processing/fulfilling. For example, if you place an order and select Priority Shipping, the shipping is priority. Your order WILL NOT receive Priority before other orders. We fulfill in the order that they are received.

Once we fulfill your order it will ship with USPS as Priority Mail. Once the post office receives it, they will get it to you in 1-4 business days depending on your location and any delays they may be having.

How long does shipping take?

Our hours of operation for shipping are Monday through Friday, 9 a.m. to 5 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1­-2 business day after you order**.

**Due to increased demand (thank you TikTok!) and COVID-19 related delays (suppliers, USPS etc) it may take up to 2 weeks for your order to ship. 


Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days


INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (APC Postal Logistics): 7-15 Business Days ($100 worth of insurance included)

FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

 

I have another question:

please write us customercare@heauxcosmetics.com