Complimentary Shipping on Orders Over $100

FAQ

What is the definition of Sexproof?

Our Sexproof products are long wearing formulas to withstand moderate friction and bodily secretions including saliva, tears and others. Depending on the type of sex you have, durability may vary. But even pornstars agree our products are Sexproof!

 

Is it also Waterproof?

Yes

 

Which products are Sexproof?

Everything in the Sexproof Collection

 

Are your products tested on animals?

Nope our products are cruelty free and always will be.

 

I am not a heaux, can I still buy?

Of course. Enjoy!

 

Do they work?

If you use as directed, 100% yes

 

Do you have coupons or sales?

No. 

 

I'm popular, can I have some makeup for free to post on social media?

No. 

 

Return Policy:  Returns are applicable for defective or damaged goods only. We can only issue a refund to the original form of payment used at the point of purchase. In the event you no longer have access to this account or it is no longer active, we will then process your refund in the form of a check mailed to the address in your customer profile which can take 4-6 weeks to process. Original shipping charges are nonrefundable.

 

Do you offer makeup artist pro discounts?

At this time, we do not

 

How much is shipping?

 

All shipping rates will vary depending on a few different factors, some of which include:

  • Domestic vs International shipments
  • Total weight of package
  • Selected shipping method

We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.

 

How do I track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add heauxcosmetics@gmail.com and info@heauxcosmetics.com to your safe sender’s list.

Our makeup is manufactured in Los Angeles with no imported ingredients.

 

How long does shipping take?

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1­-2 business day after you order. *NOTE: during restocks, new releases & special promotions, there can be an additional 2-4 business days of processing time!

Transit times will vary based upon a few different conditions, including but not limited to:

  • Total distance between us and you
  • Whether your parcel is a domestic (USA) or international (everywhere else) shipment
  • What delivery method you select

ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.

DOMESTIC:
First Class: 7-10 Business Days
Priority Mail: 5-7 Business Days
FedEx Ground: 3-5 Business Days ($100 worth of insurance included)
FedEx 2 Day: 2 Business Days (Guaranteed transit time, $100 worth of insurance included)

INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Standard Post (APC Postal Logistics): 7-15 Business Days ($100 worth of insurance included)

DHL Express: 2-5 Business Days
FedEx Ground: 3-10 Business Days (Only available in Canada, $100 worth of insurance included)
FedEx International Priority: 1-5 Business Days ($100 worth of insurance included)

Any inquiries regarding the exact location of your package should be made to the carrier directly. Our customer service agents only have as much information as can be seen by you through your tracking number.

 

I have another question:

please write us info@heauxcosmetics.com